Contact us

Email

support@freshexpr.com is the fastest and only way to reach us. We reply within 24 hours, Monday to Friday, and usually much sooner.

What to include

To get a useful answer on the first reply, please include:

• •Your order number (it begins with FX-) if your question is about an order
• •The email address you used at checkout
• •Photographs, if something arrived damaged or faulty
• •What you would like us to do — replace, refund, or just advise

Response times

Order and delivery questions: within 24 hours. Returns and refunds: within 1 working day. Warranty claims: within 2 working days, since we sometimes need to check with the manufacturer.

Before you email about tracking

Tracking often shows nothing for the first 2–5 days after dispatch while the parcel moves through consolidation. That is normal. If there has been no movement for 10 business days, email us and we will investigate with the carrier.