Frequently asked questions
The questions we are actually asked, answered directly.
Last updated 20 September 2026
How long will my order take?
Dispatch is within 24 hours of payment. Delivery is typically 7–14 business days depending on your country — see the shipping policy for a country-by-country breakdown. You get a tracking number by email as soon as the parcel is scanned.
Why do items sometimes arrive separately?
Because we ship from whichever fulfilment hub is closest to you, and not every product sits in the same one. You are never charged extra, and each parcel has its own tracking.
Can I change or cancel my order?
Yes, free of charge, any time before it ships. Email support@freshexpr.com with your order number as soon as possible.
Will I pay customs charges?
Possibly, depending on your country's import rules. Any duty or local tax is collected by the carrier on delivery and is not included in our prices. We cannot predict or refund it.
Is my payment secure?
Card details are handled by our payment provider over an encrypted connection and never touch our servers. We never see or store your card number.
What if something arrives broken?
Photograph it and the packaging and email us within 7 days. We will replace it or refund you in full, and you will not pay return postage.
Do you have a physical shop?
No. We sell online only, which is a large part of why the prices are what they are.
Still need help?
Email support@freshexpr.com and a real person will reply within 24 hours.