Shipping policy

Processing time

Orders are processed and dispatched within 24 hours of payment being confirmed, Monday to Friday. Orders placed at a weekend or on a public holiday are dispatched on the next working day.

You will receive a tracking number by email as soon as your parcel is scanned by the carrier. Tracking can take 2–5 days to show its first movement — this is normal and does not mean the parcel is lost.

Delivery times

We ship from the fulfilment partner closest to your delivery address rather than holding all stock in a single warehouse. That is how we keep prices where they are, and it means delivery times vary by destination.

• •United States & Canada: 7–12 business days
• •United Kingdom & Ireland: 7–12 business days
• •Europe: 8–14 business days
• •Australia & New Zealand: 9–15 business days
• •Rest of world: 10–20 business days

Shipping costs

Shipping is free on every order over $49. Below that it is a flat $4.95, regardless of how many items you order or where you are in the world.

Split deliveries

If you order several items they may arrive in separate parcels on different days, because they can ship from different fulfilment hubs. You are never charged extra for this. Each parcel gets its own tracking number.

Customs and import duties

Prices shown do not include import duties or local taxes. Where a destination country charges them, they are the responsibility of the recipient and are collected by the carrier or customs authority on delivery. We cannot predict or refund these charges.

Wrong address, lost and delayed parcels

Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it if the parcel has not shipped.

If tracking shows no movement for 10 consecutive business days, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost we will send a replacement or issue a full refund — your choice.

Parcels marked delivered but not received should be reported within 7 days so we can raise it with the carrier while their evidence is still available.